Ride Xpress Ltd Privacy Policy

Ride Xpress Ltd operates a technology platform that connects passengers with independently licensed drivers. This Privacy Policy explains how we collect, use, store, share and protect personal information.

Passenger Information: name, email, telephone number, address, booking history, ratings and support enquiries.

Driver Information: licensing details, insurance information, vehicle details, contact information and compliance records.

Technical Information: device identifiers, IP addresses, operating system information and app analytics.

Location Information: real-time GPS data, pick-up locations, destinations and journey routes.

To create and manage accounts, process bookings, facilitate communication, verify drivers, improve safety, prevent fraud, comply with legal obligations and improve platform services.

Contract performance, legal obligations, legitimate interests and consent where applicable.

Information may be shared with drivers, passengers, payment providers, technology providers, professional advisers, regulators and law enforcement authorities where required.

We use reasonable technical and organisational measures including encryption, access controls, monitoring and secure hosting environments.

Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.

Users may request access, rectification, erasure, restriction, portability and objection rights. Requests should be sent to Support@ridexpress.co.uk.

Where data is transferred outside the UK, appropriate safeguards will be implemented.

We use cookies and similar technologies to improve functionality, security and performance.

Users may opt out of marketing communications at any time.

Ride Xpress services are not intended for individuals under 18 years of age.

Users may contact Ride Xpress or the Information Commissioner's Office (ICO).

Ride Xpress may update this policy from time to time.

Ride Xpress Ltd
99 Thoresby Road, York
Support@ridexpress.co.uk

By using Ride Xpress services, users acknowledge and accept this Privacy Policy.